Shipping policy

ast Updated: July 11, 2026

Welcome to ZenyCart!

We are committed to delivering your order as quickly and safely as possible. Please read our shipping policy carefully before placing an order.

Order Processing

All orders are processed within 1–2 business days after confirmation.
Orders placed on Sundays or public holidays will be processed on the next business day.
During festivals, sales, or high-demand periods, processing may take slightly longer.

Shipping Time

Estimated delivery time:

Metro Cities: 3–5 business days
Other Cities & Towns: 4–7 business days
Remote Areas: 5–10 business days

Delivery times are estimates and may vary due to weather, courier delays, or other unforeseen circumstances.

Shipping Charges

Shipping charges (if any) will be displayed at checkout before payment.
We may offer Free Shipping on selected products or promotional offers.

Order Tracking

Once your order is shipped, you will receive a tracking ID via SMS, email, or WhatsApp (where applicable). You can use this tracking number to monitor your shipment.

Delivery Attempts

Our courier partners will make multiple delivery attempts. If the customer is unavailable or provides an incorrect address or phone number, the order may be returned to us.

Incorrect Address

Please ensure your shipping address and contact number are correct while placing your order. We are not responsible for delays caused by incorrect or incomplete information provided by the customer.

Delayed Deliveries

While we strive to deliver every order on time, unexpected delays may occur due to courier issues, natural disasters, strikes, or other events beyond our control. We appreciate your patience in such situations.

Damaged or Missing Items

If you receive a damaged package or if any item is missing, please contact our support team within 48 hours of delivery with clear photos of the package and product so we can assist you promptly.